There are different ways in which you can contact the web hosting company whose services you’re using, but the one that you will always find regardless of which company you opt for is a ticketing system. It’s the easiest medium of correspondence for many reasons. In case no company representative is free at the moment and they’re all busy, a phone call may not be answered, but a ticket will always hit home. In addition, you can copy & paste extensive bits of information without worrying about typos, and in case a particular issue requires more time to be fixed or a number of replies need to be exchanged, all the information will be in one place, so each party can always see the comments left by the other one. The drawback of using tickets to contact your web hosting provider is that they’re often separate from the hosting platform, which implies that if you have to provide info or to adhere to guidelines, you will have to use no less than two different interfaces and this number may grow in case you want to administer a handful of domains. Also, many web hosting companies reply to tickets after several hours, or even once in every twenty four hours, and for you as a customer, this means wasted time while waiting for an answer.

Integrated Ticketing System in Cloud Hosting

With a cloud hosting from our company, you’ll never need to sign out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire web presence. You can swiftly access any trouble ticket while browsing through your files or tweaking various account settings. The ticketing system is being closely monitored 24/7/365 by our client support team members and the ticket response time is maximum one hour, but it rarely takes more than 20 minutes to obtain support. In stark contrast with some providers, we do not charge extra for using the ticketing system, so you can get in touch with us as often as you want and request information with regards to any billing or technical problem. Besides, you can read a variety of articles, which will help you tackle the most commonly experienced challenges on your own.