There are plenty of cloud hosting companies on the market, yet the majority of them are resellers that have limited resources, particularly when it comes to support. A good way to distinguish them is the option to get in touch with the company over the telephone. The level of support that you'll receive via this way of communication varies based on the provider - some offer experienced phone support, while others offer common and customer support only as some matters are more time-consuming and it would be easier to be resolved through a trouble ticket, particularly when the issue has to be escalated. Still, it is good to know that you can always reach your hosting provider as there're lots of small-scale problems which can be managed effortlessly and timely with a call, not mentioning that you will be able to get more info regarding the services before you become a customer.
Phone Support in Cloud Hosting
Our cloud hosting packages offer telephone support fourteen hours a day even on public holidays, so if you do not have an account yet, you'll be able to call us and learn more about our services or if we meet the system requirements for your sites. For your convenience, we have local telephone lines in the U.S.A., Great Britain and Australia, so that you're able to contact the number which is nearer to you. In case you're an existing customer, we will assist you timely with any kind of general and billing issues as well as with various technical matters so as to save you time and efforts - we are aware of the fact that sometimes it is easier to speak with a live person and get things done without delay. Certainly, some issues simply cannot be managed on the phone, so in such a case you will be able to use our ticketing system.