A 99.9% Server Uptime
The principal benefit of building your very own cloud hosting system is that you do not have to worry about compatibility – you design a specific set of software apps in such a manner so as to be compatible with a defined set of hardware elements. The end result is something even more stable and reliable, since there are much less potential chances of failure. We’ve set up our cloud hosting system using time–proven hardware elements together with a seriously customized version of Security–Enhanced Linux so as to set up an incredibly secure and safe environment for your sites.
This is why, with all our cloud services packages we offer a 99.9% server uptime guarantee. This guarantee is available in all our datacenters.
A 99.9% Network Uptime
When you set up your own cloud hosting system, it is very important that you also build your own network architecture. This is the reason why we set up a custom internal network in each one of our datacenter facilities. Based on enterprise–class Juniper routers and switches, our internal network allows for ultra–fast data transmission speeds and is also fully redundant.
Hence, you will take advantage of a 99.9% network uptime in our US datacenter, in our UK datacenter, in our datacenter FI, in our East Europe datacenter as well as in our AU datacenter, regardless of which web hosting service you have picked.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting plans. In case you’re unhappy with our services, or if you think that they are inadequate, or if you decide that you want a Linux VPS hosting services rather than a cloud hosting plan – we will give you a full refund, no questions asked.
All domain name registrations are non–refundable, but you will continue to have complete control over your domain names even if you cancel your hosting account with us.
24/7 Technical Support
If you’ve ever been forced to wait for hours to receive a response, you’re probably aware of how annoying this can be, even more so when your site is at stake. This is why we offer you a 24x7 support service with a 1–hour response time guarantee. Irrespective of what happens or what holiday it is – our technical support engineers will be at your disposal and they’ll answer you within 60 minutes. And the best part is that their average ticket response time is under 20 minutes!